WHAT IS THE STATUS OF MY ORDER
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from the “track orders” page.
CAN I CHANGE MY ORDER?
We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please email us at [email protected]
WHERE DO YOU SHIP?
We are currently shipping worldwide!
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Shipping times for some of the countries covered by our delivery partners are presented below. If the country you’d like to ship to isn’t included below, please contact us for shipping times.
Ireland – 3-5 Business Days
UK: 7-10 Business Days
Europe: 7-12 Business Days
USA: 10-15 Business Days
*Please note that these shipping times may be affected by Covid-19 restrictions.*
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can purchase on our website using a debit or credit card. We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.
WHICH CURRENCY WILL I BE CHARGED IN?
We currently only support the following currencies for charging our customers in their local currencies: USD, GBP, AUD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, GBP, AUD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
WHERE DO YOU SHIP?
We are currently shipping worldwide!
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Shipping times for some of the countries covered by our delivery partners are presented below. If the country you’d like to ship to isn’t included below, please contact us for shipping times.
Ireland – 3-5 Business Days
UK – 7-10 Business Days
Europe – 7-12 Business Days
USA – 10-15 Business Days
*Please note that these shipping times are currently affected by Covid-19 restrictions.*
HOW CAN I TRACK MY PACKAGE?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from the Track Order page.
DO YOU ACCEPT RETURNS?
We do accept returns in respect to the following conditions:- The item must have been sold on our online store- The item shouldn’t have been used in any way- The return or exchange request is made within 28 days of delivery- The return is made within 14 days of the return or exchange request
To request a return, please email [email protected]
CAN I EXCHANGE AN ITEM?
We do accept exchanges and they follow the same conditions as returns. In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Returns are confirmed within 14 days of receipt of the package. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
